We all want new customers. More customers, more sales, more profit, is a simple equation. But how do you get new customers?
After almost 30 years in business, I have come to the conclusion that it is easy and it doesn’t even cost much! What is the secret? It is pretty simple. We operate in a very competitive industry, Telecommunications. However, it is very rare that customers leave us. When I think about it, I am convinced that besides our great products, services and competitive pricing, there is a secret sauce.
The recipe for this secret source is easy to remember. Give your existing customers Great Service! Happy customers bring in new customers and as I wrote above. More customers, more sales, more profit!
That is why I love emails like the ones we received today.
My name is Mxxxxx and I am the CS manager at XXXXX
In the past few months we made several changes regarding to our phone lines, and implemented phones in both Israel and Malta.
I want to express my appreciation to Ori’s service – always responding within minutes but more important always happy to help, always making sure the solution is provided and is to our satisfaction.
I work with providers quite often and the service I received from Ori was exceptionally good.
He is representing your company very well.
And this one –
I want to add without a doubt, Ori gives the best support we ever encountered Thanks Ori for all your Support.
Thank you Ori and all the Omega Telecom Support Team! You Guys are Great!